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Report: #1178237

Complaint Review: Live Career - Internet

  • Submitted:
  • Updated:
  • Reported By: FL_Mom_TLO — St Johns Florida
  • Author Not Confirmed What's this?
  • Why?
  • Live Career Internet USA

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Within a few days of subscribing to their site, I went in and processed a cancellation thru their web page for Subscriptions.  However I guess this process is not as clear cut as it appeared. Thinking I was good to go..BUT I noticed day 15 after my 1st access to their site a $39.80 charge showed as pending from my bank account.  (Yikes...when I called them I was told you need to send them a email communication).  I did that and explained that a cancellation was submitted and dumb me thought it was complete.  

It looked pretty straight forward...but guess what they say that I was one day past their 14 day window to cancel.  So who cares that  their cancel button takes you to another site to try and save your subscription.  Guess what you better check 2-3 x to make sure.  The reps are jerks and refuse to work at all with their customers.

I see this as one of those bait and charge websites....free with trial..but canceling is not as straightforward as it should be.  I have a new pledge...no more free trials.  Unless it is truly free...

So all we are left to do is educate the next consumer.  I was looking at some of the Internet rip-offs I have gotten taken by..becuase I put them as Internet Rip_off in my Quicken.  Best to create a Screw Up category so we can punch ourselves for wasting money.  Over the last 5 years...I have been taken for $701.  What does it take to learn...

Where's a MIRROR...need to punch someone.  

Thank You

 

This report was posted on Ripoff Report on 09/21/2014 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/live-career/internet/live-career-resume-builder-internet-1178237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Wow. I got my $$ refunded. Way to go Live Career!

AUTHOR: FL_Mom_TLO - ()

POSTED: Monday, September 22, 2014

Guess what..when I told Live Career that I would share my feedback with everyone of the blogs, etc I am a part of they had a change of heart.  They never told me this was happening...but here is the email I got from them today.

EMAIL from Live Career today, 9/22

Thank you for contacting LiveCareer Customer Service

Dear Traci L,

We appreciate your trying out the Resume Builder.

This email is to confirm that we have credited your card in the amount of $39.80 as of 9/22/2014. We have also cancelled your subscription so that you will not be billed further. Please note that it may take 2-3 business days, depending on your bank, before you see this refund in your account or on your statement.

Keep in mind that your previously created resumes will be saved in case you decide to re-activate your account in the future.

Please feel free to contact us if you have any additional questions. You can reply to this message or click on Live Help on our site, or call 1-888-816-0576. Customer service representatives are available during our business hours, 7 Days a Week 6am to midnight (Eastern Standard Time).

Thank you for using LiveCareer Resume Builder.

 

Sincerely,

The LiveCareer Team

After so many "NO, It's YOUR fault" replies from their team, I was very surprised to see this email pop up.  Yes the charge to my account has been reversed.

So dont give up when pushing back at companies.  

Traci O

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