Report: #1116466

Complaint Review: Magic Jack

  • Submitted: Fri, January 17, 2014
  • Updated: Fri, January 17, 2014
  • Reported By: Bugsy — Sandy Springs Georgia
  • Magic Jack

    internet, Select State/Province

Magic Jack Total Scam - Do Not Port Your Number To Magic Jack internet Florida

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Beware - DO NOT buy Magic Jack.  It is the biggest scam out there and they should be put out of business. The call quality is so poor that I got cut off all the time or just plain couldn't hear the person on the other end. I resorted to using my cell phone since the sound quality was so poor with the Magic Jack.

it's not worth a penny. If you are able to dig up one of the 2 phone numbers out there for customer service, it goes to an automated system which disconnects you after you make your selection.  You can't get a live person. Your only option for customer service (if you can call it that) is to have a live chat with someone, who inevitably will banter back and forth with you and then say "thank you" before they disconnect the chat. 

Customer service does not exist with this company and it is the most frustrating experience as a customer. Once you port your number to them it is almost impossible to get it back. If you opt out of the service, DO NOT pay the $30 that they request.  Ignore the request. They will get you again if you give them your credit card for that. It is beyond me that a company like this is allowed to stay in business. It is the biggest scam out there, that is unless you don't intend to actually use the phone!

This report was posted on Ripoff Report on 01/17/2014 06:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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