MAGIC JACK YMAX COMMUNICATIONS CORP. INCOMPETENT CUSTOMER SERVICE REPS. FAIL TO HELP YOU WEST PALM BEACH, Florida

I have been trying to fix the same problem I have had with Magic Jack since I purchased it. 

I have a horrible connection, it skips and people on the other end do not hear me, I can't hear them either.

After being on hold with online chat customer service who are totally incompetent and the most stupid people I have ever dealt with, I was dealing with them for 4 hours today and when I was supposedly finishe and the problem was fixed, I made my first call and the same problem was happening.  I was fuming by now if you can imagine and got online again with them, which in itself is frustrating that you can't speak with a human you have to use live chat which is totally useless. 

When I got back on line they disconnected me 2 times and then hung up on me.  I am so pissed off I did my research and found an online number and email address for the

President of the company and I want everyone to  use it so I am putting it in my complaint.

MAGIC JACK

5700 GEORGIA AVENUE

WEST PALM BEACH, FL  33405

561-594-2140

561-594-9925  BILLING QUESTIONS

561-594-9787  TECHNICAL QUESTIONS

281-404-1551
PRESIDENT IS MICHAEL SHIPPEY AND HIS EMAIL ADDRESS IS:

michael.shippey@ymaxcorp.com