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Report: #1267310

Complaint Review: McDavid Nissan - Houston Texas

  • Submitted:
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  • Reported By: Lester — Houston Texas USA
  • Author Not Confirmed What's this?
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  • McDavid Nissan 11911 Gulf Freeway Houston, Texas USA

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I took my car to McDavid Nissan dealership for service engine light.  After having my car for more than 6 hours, the service advisor called me with a list of needed repairs.  I was e-mailed a copy of the needed repairs and cost of those repairs.  I noticed a few items were overly priced and decided to go with the needed reaairs to fix the initial problem.  The repair cost was suppose to be 383.00 over the phone.  I gave permission to do the repairs but when I got to the dealership service department, I was given another price, now 425.00 with taxes added.  After paying that amount and on the way home, the service engine light came back on.  I took my car back to the service department the next morning.  I had to leave my car again.  Approximately 1 hour later, the service advisor called and said there is a small leak that needs to be repaired but would require additional charges.  I informed the service advisor that I have already paid them to fix this problem, which clearly they did not do the first time.  I request they fix the initial problem, the one I have already paid to have repaired.  Needless to say, they wanted more money and I refused to agree to that, so I was given my car back, still with the original problem "Service Engine Light" still on.  Bad business.  I checked McDavid web page, no place on their web page for Customer Complaints.  

This report was posted on Ripoff Report on 11/11/2015 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mcdavid-nissan/houston-texas-77034/mcdavid-nissan-service-scam-houston-texas-1267310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This Is Exactly Why You Need An Independent Mechanic!

AUTHOR: Jim - (USA)

POSTED: Thursday, November 12, 2015

 There's no reason for you to be going to any dealership for work and pay their price gouging rates, low quality work and garbage customer care skills. Get yourself an independent mechanic...a person who has his own well equipped shop who won't over charge you and actually cares about the customer. An "independent shop" is not Walmart, the tire store or some chain. Please do this today...your money depends on it. If you have a factory warranty, do not believe the dealer's lies that you are required to have the car fixed at the dealership. The federal Magnuson-Moss Act prevents that.

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