MERRICK BANK scam, liars, missing payment Nationwide

I've had Merrick Bank for a few years now and I never had a problem with them until now. Made a payment 2/6..bill was due 2/8/17. Later on I received an email that it posted but yet today 2/11/17 I received an email stating that my payment was returned. For what? My checking account is in good standing with sufficient funds to cover the payment.

I called them up and the first rep said he couldn't help me because my account was in collections. Collections? why? I've never missed a payment or paid late. The rep then transferred me to the "collections" department. Spoke to a rep named 'Ashley", first thing she says to me "so I see you have a question about your returned payment" I say to her "how about we first address this issue about my account being in collections, what is going on?"

So she stays quiet for a few seconds and her response is "yeah it's in collection for a missed payment of $40" What?! I explained to her that I made the payment and the payment posted. I'm seeing it firsthand on my computer screen and my bank account is not showing anything being returned.

Now due to this fiasco my next month's minimum payment is $100. I asked her why was my payment "returned" and she then told me "i don't know, call your bank.

Merrick bank you are a bunch of scam artists and I would not do business with you ever! After reading many of these reviews and now my personal experience, I really wish they shut you down. You guys are just awful!