NetSpend Ace Elite CardNetSpend.com Placed a Hold on the Money in my Card without Cause and Refuses to Lift the Hold Austin Texas

 
I have a security block on my ACE Elite Card account with NetSpend.  When I call 1-866-387-7363, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department.  Then I am placed on hold for (up to 2-3 hours at a time), and no one ever answers from the fraud department.

So far I have called NetSpend roughly between 20-25 times.  No one ever answers the phone in the fraud department that I am transferred to.  

Since they have decided to unfairly block my access to my own money, I am trying to involve the police department.  I cannot afford an attorney to fight these thieves.  After all, they have essentially stolen the $278 on my card.

 
I have read thousands of similar complaints against NetSpend.  Average citizens cannot fight their shady business practices.

I will never use NetSpend again.