Report: #1223343

Complaint Review: Netspend

  • Submitted: Sat, April 18, 2015
  • Updated: Sat, April 18, 2015
  • Reported By: Robert — Miami beach Florida USA
  • Netspend

    Austin Texas ,

Netspend Netspend, metabank Rip off, scamming company, thieves Austin Texas

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This company, Netspend, blocked my card back in November of 2014, after I had a refund put on the card from publix grocery store , here in Florida, it was $150, Publix is the largest grocery store chain in Florida , everything is completely legit with this company. So Netspend blocked my account back in Nicember, they requested the original receipts , I provided them to Netspend , they still kept my money, so I let it go because it was hours of phone calls to netspend, I decided to let it go as it was more headache than it was worth.

fast forward to April 13 th 2015, I called Netspend asked them what exactly they needed to release my $150 and I would send them what they needed, they said they needed a "letter of idemity" from the merchant saying that they did authorize the refund. Not fully understanding what exactly they wanted I called up publix corporate  offices in Lakeland Florida , put them, Netspend, and myself on threway conference  call so that Netspend could tell publix exactly what they wanted, so after almost an hour on those with Netspend, they told ken at publix corperate what they wanted, he emailed the letter of idemity to them and I was told that my money would be put on my new Netspend card the next day, 

the next day came and I called Netspend they told me that it was still under review,, I called back later then they told me that a paper check would be mailed out to me, I'll get it in 20 business days, then I checked the next day on status and they told me that the check will be sent to publix, although they had no address for publix, then yesterday was on conference call with publix, Netspend and myself for another hour, and publix told them that they  wanted me to get my money and that they sent all paperwork that they requested,  we left voicemail with Troy in the fraud dept and no call was returned.

so today (Saturday) I have been if the phone now with Netspend for 3 hours, no answers  six- seven reps, now there telling me they need a physical letter from Publix to continue the process, I  went crazy I told them that I looked them up on this site and Internet and all similar complaints , they just keep going round and round in circles , every day theyre story changes, and they require something different, so as I am still on hold now in Saturday 3 hours, I've had time to look up all these complaints and put my own in as well , I'm probably going to resume this on Monday as this phone thing is heading on almost four hours now, I do not see any of this being resolved anytime soon , this company obviously does this to everyone, at least I know now that it's not just me they are ripping off everyone and same phone calls and run around with everyone.

This report was posted on Ripoff Report on 04/18/2015 02:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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