netSpend MetaBank, Ace Elite billed $55 for a $12 gas fillup, paid $487 hotel bill twice, still waiting for reply from company, 1 month! Internet

After staying at a hotel (5 days) during a move in which I encured a bill of $487 I paid for it with a pre-paid debit card I got from ace elite-net spend. For obvious reasons we did not want to carry large amounts of cash and the cool thing about the card was that whenever it was used I got a text saying how much was left after a purchase at what business and how much the charge was. I was able to re-charge the card when I needed to when it got to low and got text about this too. A gas fillup of $12 was charged as $55, I was told this would be repaid in 7 days (1 month still waiting), I had $802 on my card when I put an additional $500 on it and when I received no text I called the company, they said I only had $827 on my card, no explanation why no text was sent and even though I have a step by step accounting of my spending due to all the texts they sent me so far of which the closest I came to $0 was $802 (they got the $500)  they said the amount was correct. I have not used the card since then waiting for this to be fixed and with no more texts my balence is now -$1.46!  After calling about this a recording said they would call me back due to "heavy traffic", I'm still waiting, 3 weeks now. DO NOT DO BUSINESS WITH THIS COMPANY!