Complaint Review: netSpend
netSpend MetaBank, Ace Elite billed $55 for a $12 gas fillup, paid $487 hotel bill twice, still waiting for reply from company, 1 month! Internet
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After staying at a hotel (5 days) during a move in which I encured a bill of $487 I paid for it with a pre-paid debit card I got from ace elite-net spend. For obvious reasons we did not want to carry large amounts of cash and the cool thing about the card was that whenever it was used I got a text saying how much was left after a purchase at what business and how much the charge was. I was able to re-charge the card when I needed to when it got to low and got text about this too. A gas fillup of $12 was charged as $55, I was told this would be repaid in 7 days (1 month still waiting), I had $802 on my card when I put an additional $500 on it and when I received no text I called the company, they said I only had $827 on my card, no explanation why no text was sent and even though I have a step by step accounting of my spending due to all the texts they sent me so far of which the closest I came to $0 was $802 (they got the $500) they said the amount was correct. I have not used the card since then waiting for this to be fixed and with no more texts my balence is now -$1.46! After calling about this a recording said they would call me back due to "heavy traffic", I'm still waiting, 3 weeks now. DO NOT DO BUSINESS WITH THIS COMPANY!
This report was posted on Ripoff Report on 02/16/2015 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/internet/netspend-metabank-ace-elite-billed-55-for-a-12-gas-fillup-paid-487-hotel-bill-twice-1209526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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