Report: #1404408

Complaint Review: Netspend

  • Submitted: Thu, October 05, 2017
  • Updated: Thu, October 05, 2017
  • Reported By: DannyLove187 — marysville Washington USA
  • Netspend


Netspend Im unable to activate my card so I want a refund and I have a receipt for it so whats the deal???? Austin texas

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I bought a card and gave it to my friend to use but when he tried to activate it there was a few issues due to some of the info he gave them and now were unable to activate the card at all. I have the receipt for the card and since I cant activate the card then I want a refund for it, but Netspend is giving me the hardest time ever and I dont get what the problem is with just refunding the card when I have the receipt showing that I purchased the card. Why cant they just refund my money? I understand due to security reasons we cant activate it now but how can that prevent me from getting the card refunded all together? Im able to provide a receipt, that sounds like their trying to cheat me outta my 150$ and that isnt right. I dont care about the problem with whatever info was provided at the time of trying to activate it, were past that. Forget activating it I just want my money back and I can provide proof of purchase.  Yesterday when I was talking to one of their customer service reps she hung up on me cus I told he that the info provided to try to activate the card is irrelivent now considering I DONT want to try to activate the card anymore. I want to just figure out how I need to provide them with a copy of my receipt and get my money back. Then she told me she was going to connect me to the right person to do that and instead she sent me to a recording that said thank you for calling netspend have a nice day. what the heck is that crap, so who can I speak to at Netspend that will have the authority to bypass whatever security issues that are preventing me from getting my money back? Is there a specific person with their company who would have the say over and above the regular customer service rep? Please point me to the right person with Netspend that will be able to resolve this issue!!! I want my 150$s back!!!!!!




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