NetSpend, NetSpend prepaid Withholding my tax refund, charging money from my card to send my card and have never received a card Austin TX

 I did my taxes through TurboTax in jan. 2017. I decided to have my refund put on a NetSpend card because I don't have a bank account. My refund was added to my NetSpend account on February 20th. I called NetSpend to have them send me a card to my mother's address a week prior of my refund being added to my NetSpend card. They said it would arrive in 7 to 10 business days, after 10 days and no card I called NetSpend again and decided to have them send it to my address which is a P.O box in the same town as my mother's address. I was told five to seven business days, after 7 days I called again and this time I paid $20 to have it sent to me within 3 days express shipping. 4 days later no card. Today march-6-2017 I was told over the phone that NetSpend does not ship to a P.O box. I paid $20 to have the NetSpend card shipped to my P.O box but was told days later that they don't ship to a P.O box. I feel like I'm going crazy because I want my tax refund money and I can't get it. When you call customer service they literally have no idea what to do you ask them a question and all they do is repeat it back to you they can't answer any questions that you have they just sit there. I asked them why I paid $20 to have it shipped to my P.O box and they just beat around the bush until you get so angry that you hang up or they hang up on you. It's absolutely ridiculous I asked them several times is this a real company? what kind of customer service can't answer any kind of question about what the company can do or the company does. I asjes, "can anybody help me?" can I talk to someone that can help and I never got an answer. I just want my money I've been trying to get it for a month now I don't know what is wrong with NetSpend but they need to be shut down. thank you