NetSpend Theft of tax return Austin Texas

I ordered my NetSpend card via Turbo Tax on February 3rd, 2015. It is now February 19th, 2015 and I still have not recieved my card. The IRS posted my taxes to the card, nearly $900.00 already. I called customer service and they "claimed" to ship the card on the 4th and that I had to wait until the end of the day (meaning midnight) to call back to report it had not arrived today. The USPS had already run for the day and the local branch was closed already. They "claim" they will ship the replacement card on the 20th (tomorrow) at no additional cost. If the card doesn't arrive by Monday (as they promised 1-2 day shipping), then on Tuesday, a law suit will be filed and the IRS notified for theft of money, money laundering, federal fraud, and any other charge I can legally charge them with.