Complaint Review: Netspend
Netspend Would not release Estate money despite me sending a court order and other documents Huston Nationwide (Texas)
*Author of original report: Recivved email
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Called customer service, no one spoke plain english, they didn't understand what I was trying to tell them. I was court elected to be over the Estate of my X-husband, I finally was connected to someone who spoke a little english who could understand me. they asked me to send certain documents. I sent documents to a P>O BOC number by certified mail. Netspend said they never got letter. Post office said no one signed it and letter was still at the post office. I called them and tried to explain to them that the letter was not signed for. they did not understand. At this time, I was about to go nuts, so I decided to send them a threating email saying this is a legal issue and I needed to get the estate's funds out of his account. I got an answer from a Michsel Guardado, he wanted me to email documents, I emailed them, they came back (mailer Deamond), he called and said he did not get docs. and gave me the same email, I sent docs. again, guess what, I got a email saying he received the docs and is forwarding them to legal dept.. I have been trying to call his number
(512)874-7790 - Michael guardado, Finance Specialist, always goes to voice mail. Havent. heard from anyone yet.
This report was posted on Ripoff Report on 01/27/2017 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/nationwide/netspend-would-not-release-estate-money-despite-me-sending-a-court-order-and-other-docume-1352311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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