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Report: #1184599

Complaint Review: Netspend - Vero Beach Florida

  • Submitted:
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  • Reported By: Justiene — Vero Beach Florida
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  • Netspend 1751 Belmont Circle SW Vero Beach, Florida USA

Netspend Fraud Vero Beach Florida

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I purchased a Netspend Visa Card roughly a year ago to make online purchases, and to pay bills automatically through online accounts(I.e. car insurance payments). Until today, I had not experienced any issues when using this financial service. 

After reloading $300 onto my card on 10/22/14, I received an automatic email confirming my reload, as usual. On 10/22/14, my insurance provider withdrew an amount of $103.20. Just like before, my email account updated and listed my email confirmation through Netspend verifying this transaction by listing details and amounts for my records. 

Today, 10/23/14, I attempted to make an online purchase, well within my available balance. After getting declined, I contacted customer service to resolve this issue. I have currently been on the phone for over an hour with customer affairs. Multiple representatives have transferred me, in circles, to only tell me that they cannot remove a "block" on my account. None of the representatives have been able to tell me why there is a block on my money, that I deposited, and get charged interest for them to hold for me. I am unable to get the block removed, unless I send personal, sensitive information to their "risk department". I thought that I had verified who I was when I provided my full name, card number, PIN number, last four of my social, and street address. Netspend is a rip off!

This report was posted on Ripoff Report on 10/23/2014 03:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/vero-beach-florida-32968/netspend-fraud-vero-beach-florida-1184599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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