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Ripoff Report | Neutratone Review - Internet - Neutratone they didnt
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Report: #1261905

Complaint Review: Neutratone - Internet

  • Submitted:
  • Updated:
  • Reported By: anonymous — Independence Kansas USA
  • Author Not Confirmed What's this?
  • Why?
  • Neutratone Internet USA

Neutratone They didn't cancel trial & took $170 out of account without my knowledge. When I called the customer service rep was rude & hung up on me. Internet

*UPDATE Employee ..inside information: Customer Care

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In July I ordered what I thought to be a trial wrinkle cream from Neutratone. They stated it was a 14 trial that could be cancelled. Not only did they not cancel but they charged my account $170 Without my knowledge.

i called the customer service number and right off the rep was rude & wouldn't listen to me. She kept interrupting me and telling me she could not do anything. I asked to speak to a supervisor but she refused. When I asked again she hung up on me.

This report was posted on Ripoff Report on 10/17/2015 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/neutratone/internet/neutratone-they-didnt-cancel-trial-took-170-out-of-account-without-my-knowledge-whe-1261905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Customer Care

AUTHOR: Customer Care - (USA)

POSTED: Wednesday, May 11, 2016

When this customer responded to our trial offer it took them to our trial website, where the offer specifically states in the offer terms that this is an opportunity for them to try the product for 14 days, they may call to cancel before that period of time ends, to cancel if the product is not a fit for their skin.

Besides this we offer generous time extensions, and 30 Day Money Back Guarantee, and full time customer support that is reachable by an 800 number and an email address. This program is truly advantageous to those who sign up for it and follow the terms of the offer.

We have never made an unauthorized debit from any customers account, any debit made is done on the basis of the customers authorization provided when they first agree to our terms and conditions by submitting their order on our trial offer website.

Sometimes when customers sign up for a trial and they don't cancel the subscription, they may feel as if we wrongfully charged them, and they may contact their bank with this version of events. The bank then has a responsibility to their customer to investigate the matter, and often times we provide the evidence to their bank that shows that they did indeed sign up and authorize the transactions.

Additionally the product is not a small size it's explained that it's a 45 Day Supply of product at minimum. Results vary in skin care so we understand that it may not benefit everyone, but some customers take this personally as if we designed our products of low quality and our intent was just to bill them.

I can assure you this is not the case.

The product the customer has contains more than 6 highly effective skin care ingredients that we did not just carelessly formulate. The charge is justified and explained to the customer before they sign up.

We serve hundreds of thousands of customers, and unfortunately we run into some cases where we are unable to satisfy a customer but I can assure you we never have and never will maliciously bill anyone without their consent.

 

We fulfill the orders as promised in the terms and conditions and we do not expect any of the disputes that may arise. Fortunately it is a rareity and most of our customers remain pleased with our product and our practices.

 

- Customer Support

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