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Report: #1233736

Complaint Review: Neutratone - Internet

  • Submitted:
  • Updated:
  • Reported By: Renee — Normal Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Neutratone Internet USA

Neutratone Neutratone Scam Internet

*Author of original report: Neutratone Makes it Right

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 I ordered Neutrtone face and eye cream on a 30 day trial basis. What I didn't notice was the text that said if you don't cancel within 14 days, you can not geta refund and are changed the full price. The cream didn't work and when I called yesterday, I was given the word track by customer service that I would not be eligiblefor a refund since I past the 14 days which by the way starts when you place your order. The customer service reps are horrible. One actually told me that the reason the customer service exists is so the adminitrators don't have to be bothered. I was also informed that because they only use natural ingredients, results can take longer and yet you basically only have a week and a half t find out if it works.

This has been the worse experience I've ever had. I plan to keep complaining until  they return my money.

They are rip off artists and I would definately advise against doing business with them.

There are plenty of other products out therre that work better and they are professsionals that care about customer service.

If you have experienced the same thing, I have two addresses you can write to:

Neutratone

Attn: Administration

10701 Abercorn St

Unit 61553

Savannah, GA 31420

 

 

Or

 

Neutratone Products LLC

626 RXR Plaza 6th Floor

Uniondale, NY 11556

 

This report was posted on Ripoff Report on 06/05/2015 10:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/neutratone/internet/neutratone-neutratone-scam-internet-1233736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Neutratone Makes it Right

AUTHOR: - ()

POSTED: Friday, June 05, 2015

After posting my report one of the administrators called me personally to apologize and has made it right. So, with their promise to handle things better in the future, I feel I can honestly say I feel better about this situation.

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