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Report: #775888

Complaint Review: Payment One - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: cjgtahoe — South Lake Tahoe California United States of America
  • Payment One Internet United States of America

Payment One American Business IT Solutions Phone bill cramming Internet, Internet

*UPDATE Employee: PaymentOne response

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I noticed a charge for $34.95 added to my AT&T phone bill.  The charge was from Payment One.  I called AT&T and they informed me that the charge was from a 3rd party and under FCC regulations, they are to allow 3rd party charges unless the customer blocks them.  So I called Payment One and they said they were collecting the charges on behalf of American Business IT Solutions and they gave me their number to call.  I called American Business IT Solutions and they told me that my husband had authorized to have them build a 5 page website for our business and they even gave me the web address.  I looked up the site and our company information was on the site (the same info you can find in any phonebook).  The site was very minimal and certainly a cookie cutter site that we would never want.  Plus, I know that my husband would never authorize anything because he doesn't answer the phone.  All calls, telemarketers, billing and services are my area of our business.  When I asked if they had any signed proof, recordings of the call or any evidence to convince me that their allegations were true, they said it was a verbal authorization and they don't mail or email confirmations.  So now I knew it was a scam so I started looking on the internet and saw that this is called cramming and that your phone company isn't obligated to verify any charges nor do they profit from them so they can't be expected to spend resources to verify the charges.  American Business IT Solutions only agreed to discontinue the site and charges.  I called Payment One again and they agreed to credit all the charges and they should appear on my bill in 1-2 billing cycles.  If this is what happens, then my only complaint is with American Business IT Solutions even though I think Payment One knows what they are doing.  My advise is to question every charge on all your phone bills. 

This report was posted on Ripoff Report on 09/12/2011 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/payment-one/internet/payment-one-american-business-it-solutions-phone-bill-cramming-internet-internet-775888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

PaymentOne response

AUTHOR: PaymentOne Consumer Help - (USA)

POSTED: Tuesday, September 13, 2011

PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies.

 

If you are being billed by PaymentOne and have questions about the charge(s) and are not able to reach our merchant, please contact PaymentOne directly.

 

Contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at 1-866-262-3591

[Mon-Fri 8AM-4:30PM PST]

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