Report: #1405406

Complaint Review: PayPal

  • Submitted: Tue, October 10, 2017
  • Updated: Tue, October 10, 2017
  • Reported By: MICHAEL — REDWOOD CITY California USA
  • PayPal


PayPal Delay and refusal to return funds Internet

*Consumer Comment: Not really

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PayPal does not disclose on its site that if money is sent and then canceled before being claimed that it will take weeks to get the money back. I found this out the hard way when I sent money to an email address with a typo in it canceled it  and have waiting to get it returned. In the interim I had to make the payment over again with other funds. I want my money back, PayPal has no right to keep it and if it not returned this week, I will file a small claims action against it

The facts are:

On Oct 5  I had to send $1800 to PlasticDesigns. I had its US bank account and rounting number but Idid not want to drive 20 miles to go to US Bank for a wire transfer as US Bank only does wires transfers in person, I used PayPal instead after reading its money transfer policies, I sent the money to PlaticDesigns@comcast,com. The email address was wrong it is Plastic Designs@comcast,net. I canceled the transaction as it could not be delivered and on Oct 6. The $1800 has not been delivered back to me in violation of PayPal's online statements that canceled payments would be returned. I then had to raise and pay a second time this time using the correct address and it went through immediately.

I sent two emails to PayPal to find out why my money has not been returned. I received an automated reply which told me how to cancel a transaction which I already ready had done but nothing about when I would get my money back

I called Paypal 4 days after the cancellation and got an automatic program which had no option for asking about canceled payments. After 15 minutes oif useless information I tricked the system into sending me to a human.

I gave him this information above and was told that the order had been canceled but PayPal needs weeks more time to return the money because it must first get ti from the bank. I told him that the funds were taken from may account on the 5th so it has the funds now. No response other than to say I had to wait

.If PayPal does not have my funds where are they? This is a ridiculous procedure. I would never have used PayPal to send the money if I had known it would take weeks if ever to get it back if it was canceled and the payment not made

This report was posted on Ripoff Report on 10/10/2017 01:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not really

AUTHOR: MacaroonZ - (USA)

I'm sorry, but I don't really see any rip off from your post. According to their cancellation policy on their page, it said "If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance. If the payment has not cleared your bank yet, please allow 3-4 business days for the money to appear in your balance." In other words, you canceled the payment on Friday Oct. 6th, it could take up to Oct. 12th (4 business days) for the money to be back into your Paypal account.

There is a thing you need to at least understand when you are using any money transfer companies/organizations that are not a bank. There are more restrictions on money transfer for this kind of institute. As a result, it could take longer time than a bank to process any transaction. Though, 3-4 business days are a normal range that even banks would use. Even with a bank, I guarantee you that the bank will also take about the same amount of time (3-4 business days) to return the money into your account once the money has left the account (from my experience).

If you don't like their business model or don't want to have any issue again in the future with Paypal, then you should close the account. I agree that the traditional way -- transfer the money through bank -- may be better but not necessary to be easier due to physical present requirement if the transfer cannot be made via online service. Even using online service, it will take about the same amount of time to get the money back once the money is deducted from the account. If you don't believe me, try it yourself and you may get even more frustration (been there, done that) than what you have now.

Please remember, once a decision is made whether or not it is wrong, one should try to understand the consequences. At least in this case, it is clearly stated on their website what you are expecting. What you can do is now wait only.

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