Report: #1399260

Complaint Review:

  • Submitted: Mon, September 11, 2017
  • Updated: Mon, September 11, 2017
  • Reported By: Jim — Ohio USA
    131 Industry Dr
    USA Buyer Beware! Poor Quality and Customer Service Grand Island NY

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 Do not purchase from this company. I have just been in contact with Reggie who claims he is a Manager. I received a defective pool cover. It had a hole in two places. I found this out the day I was closing my pool when I opened the box. I sent him the same pictures that I have attached here showing that it was clearly defective when I opened it. Since my pool was cleaned and full of chemicals, I "patched" the cover and I had to install it. I asked for another cover. He said he could not do that unless I returned the one that was bad. I asked to have him send me a new one and I will send that one back and he said that he had to have my bad one first which means I would have to "open" my pool again and send it back and wait for them to send me a new piece of junk and then close it again. I asked for a phone number to talk with someone and he said that I had to respond through their email system. Buyer beware,,, look at their reviews, I should have done that first.

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