Report: #1102357

Complaint Review: Preferred Guest Resorts - Florida

  • Submitted:
  • Updated:
  • Reported By: Felicia Riley — Greensburg Pennsylvania
  • Preferred Guest Resorts
    , Florida
  • Phone: 800-656-2780
  • Web:
  • Category: Resorts

Preferred Guest Resorts 2009 this company via fraud charged my credit just after my kids were murdered as if anyone would pay or be able to pay for a resort vacation Florida

*UPDATE Employee: We are here to assist you;

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 I received sparce phone calls from this company about a vacation I had scheduled.  I believed it to be complete bogus since at the time my children had just been murdered and I could not nor wanted any Bremuda Resort.  When I finally realized they somehow actually had my personal information, I told them it had to be fraud.  They told me with no apparent understanding that it was my loss and my only option is to request to be off the calling list, where they call to attempt to get additional money. They gave me no address, location or confirmation information.  The customer representative, named Mark" just continued to tell me there was nothing I could do after they charged 598 dollars to my credit card.  He asked me why didn't I notice at the time the amount on my credit card.  Barried three small children.  Shame on them.

This report was posted on Ripoff Report on 11/26/2013 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/preferred-guest-resorts/florida/preferred-guest-resorts-2009-this-company-via-fraud-charged-my-credit-just-after-my-kids-1102357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

We are here to assist you;

AUTHOR: PGR Corporate Office - ()

POSTED: Wednesday, November 27, 2013



We are deeply saddened by the news of the tragedy that has occurred within your family. It was definitely not our intention to upset you any further, which unfortunately it appears we have done. Please contact me at your earliest convenience as I would like to address this matter directly, and assist you reaching the very best possible resolution.

I truly appreciate your time and understanding in regards to this matter, and I eagerly await your correspondence.


Thank you,

Kenneth Branch - Preferred Guest Resorts - Quality Assurance Department Manager - 407-215-2099 (Ext.22335) - 888-261-8543 (Ext.335) - 001(407)215-2099 (Ext.22335) World Wide - kbranch@preferredguestgroup.com

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