X  |  CLOSE
Report: #1090935

Complaint Review: Preferred Guest Resorts - maitland Florida

  • Submitted:
  • Updated:
  • Reported By: Sarah M. — vancouver Washington
  • Preferred Guest Resorts 501 N Wynmore RD maitland, Florida USA

Preferred Guest Resorts I was lied to, decieved, and scammed by Preferred Guests Resorts. I feel embarrassed and extremely upset. Do NOT want this to happen to anyone else! maitland Florida

*UPDATE Employee: We are here to help

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 

 I was ripped off by Preferred Guest Resorts! It started out that I received a phone call saying that I had won a prize (a $500 gift card to Best Buy) I was very excited because I needed a new computer monitor to replace the half pixilated one I currently possessed. I was just happy with that. Then the conversation turned into a sales call about vacation stay that I also “qualified for” this is where a flag was raised in my mind. I expressed my questions and concerns however, the gentleman I was speaking to seemed to have all the answers and correct professional verbiage to delude my negative thinking.

This is what I was promised: $3,000 credit toward the purchase of a $3,898 holiday package that includes:  5 nights at a Walt Disney World Good Neighbor Hotel in Orlando, Florida.  3 nights in Daytona Beach, Florida.  A 1 week Alamo car rental.  A 3-night stay in the Bahamas, and a 4-night stay in Costa Rica....plus a $40 dinner gift certificate. This package is valued at over $3,898, but when you apply the $3,000 the cost is only $898 - less than $60 per day, not including the car rental and dinner certificates was what was promised. They had me even speak to their "legal department" (after I asked to verify the product/services I was purchasing) again, the woman representing this company sounded ligament!

I waited and waited for this postal-mail packet of information to arrive. After not receiving anything other than more promotional e-mails flooding my inbox, I have tried calling multiple numbers to ask when my information will arrive. I inquired about my purchased details. 1-800-656-2780. Also the consumer assurance line 1-888-261-8543, No one could give an answer. Kenneth Branch was the person I was referred to, even then I wasn’t given an entire number. (1-800-551964) ext: 335. Preferred Guests Resorts (PGR) entire company is a scam. I feel very sick to my stomach that I spent almost all of my Christmas money, set aside for family gifts, on this prize package. I even used two separate cards, splitting the purchase, to be able to afford this package. “it was a limited time offer, I couldn’t expect the same deal the next day because it expired at midnight for this incredible sale/deal” The sales people had a luring deception saying "this holiday package would make the best Christmas gifts for your love ones" they stated that the purchaser may transfer any of the prizes into a guests name as long as there was a two week notice before the trip. Preferred guest resorts had all the 'right' answers to my questions and concern. This would have been a fantastic deal and travel package if there would have been any follow through. The most heartbreaking part of this scam that impacted me the most, (besides the loss of almost $1,000) was that I promised my siblings, parents, and friends that they would get to go on these vacations with me, that was their Christmas present. (I have had to change my e-mail address, and close bank accounts, getting new debit card as well, in fear fraud do to Preferred Guest Resorts LLC). I am still extremely upset that there has been no resolution to this issue. Preferred Guest Resorts lied and deceived me. I now have nothing to show for the scam of my hard earned money.

This report was posted on Ripoff Report on 10/10/2013 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/preferred-guest-resorts/maitland-florida-32751/preferred-guest-resorts-i-was-lied-to-decieved-and-scammed-by-preferred-guests-resorts-1090935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

We are here to help

AUTHOR: PGR Corporate Office - ()

POSTED: Wednesday, November 27, 2013

 

I am terribly sorry that you were unable to obtain assistance regarding your recently purchased promotional vacation package. I am definitely able to assist you in addressing any issues regarding your package that may exist. Please feel free to contact me directly at your earliest convenience, as I am eager to address this matter.

I await your correspondence.

 

Thank you,

 

Kenneth Branch - PGR Quality Assurance Manager - 001(407)404-6835 Ext.22335 (World Wide) - 888-261-8543 (USA/Canada) - kbranch@preferredguestgroup.com

 

Respond to this report!