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Report: #1292363

Complaint Review: Realtor.com - Internet

  • Submitted:
  • Updated:
  • Reported By: pamela — CAPE CORAL Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Realtor.com Internet USA

Realtor.com Michael Herrera, Sales person Lies, scam Phoenix Arizona

*UPDATE Employee: Happy to Review account

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I am a Realtor and have some lead generation with another online Real Estate company. I was contacted by Realtor.com saying a new zipcode was open and was only 106.00 a month. I decided to try it but the next day I realized the timing was bad, as I would be gone out of town over next couple months and thought it best to wait to start so sent an email within my 3 business days (which their information states is the cancellation period) to cancel. I never received confirmation so I called. The woman said they had no record of a cancellation but woud start the request and transfered me to the sale person, Michael Herrera. He tried and tried to get me to keep it, even offering 2 free months, but I insisted on cancelling and asked for an email to confirm it, which I did receive.

I received a call a week later, inviting me to a training call, for my new zip code I had cancelled! I told her I cancelled and again she says, "I see no record of your cancellation!" I told her I have an email and she asked me to forward it which I did and she sales the sales person must call to complete my cancellation WTF? He of course, never calls, never answers and email either, nor does this "Stacey". So I had to request a stop payment and dispute with my busines credit card account. DO NOT SIGN UP WITH REALTOR.COM! They are DISHONEST, LIES, SCAM.

PS.. prior to cancelling, I also received one lead.. a woman who lived in China (I sell homes in Florida!) Lead said, do not call, email only and it was for a property priced at 50k! What a joke!

This report was posted on Ripoff Report on 03/08/2016 10:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/realtorcom/internet/realtorcom-michael-herrera-sales-person-lies-scam-phoenix-arizona-1292363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Happy to Review account

AUTHOR: Alycia Moretti - (USA)

POSTED: Tuesday, August 23, 2016

Hello, 

 

We would be happy to review your account and ensure was cancelled correctly. We apologize for any misunderstanding. As your full information is not posted with this review, we will need you to contact Customer Care at 1800-878-4166 to review the account. Please reference this review, and request to speak with myself, Alycia Moretti, Customer Care Operations Manager, and we will be happy to assist you. 

 

Thank you, 

Alycia Moretti

Customer Care Operations Manager

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