Complaint Review: Realtor.com - Internet
- Realtor.com Internet USA
- Phone:
- Web:
- Category: Realtors
Realtor.com Rip off- Leads generation Online Internet
*UPDATE Employee: Happy to Help
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So I signed up for realtor.com in April 2016. Signed up for the leads generation, costing me $125 for one zip code. When I first signed up, the Sales rep told me that I would be charged $125 monthly, I asked if I was obligated to stay with them for any certain length of time, he replied no, you can cancel at any time. I explained to him that I was a new full time realtor without a second income. So I did not want to be obligated to Pay for something for a long length of time if it wasn't producing any leads. He reassured me once again that NO theirs no obligation and I could cancel at any time. So after giving him my credit card info and submitting my first payment he sent me a conformation email. When I opened this email, I was confused and scared that it had a cancelation timeline, otherwise I wouldn't be able to cancel. And have to pay for 12 months. The cancelation time line was three days after signing up. I immediately called back my rep to ask him what this was about. Of course he didn't answer and called me back the next day. I told him if I can't cancel at any time, then I want to cancel now (within my 3 day) so I'm not obligated to pay for a whole year. He laughed and reassured me once again that i am being too paranoid about this and that I haven't signed anything and that I would never have any problem at all canceling at any time. And that they just say that in the email because they would prefer people to cancel within the 3 days because that's when you can get a refund for the month. I said ok and kept the service.
So a month goes by and I only got one lead, I wanted to cancel and try a different approach to marketing. I called to cancel and they told me that I couldnt because I'm past the 3 day cancelation time!!!!! WHAT!? I told the guy that my Rep had told me I could cancel at any time!! He began to tell me that they had recorded that I called back to cancel the second day and that I must have known that I had to cancel within the first three days. I was livid! I told him yes, that's the REASON I called to cancel the first time!! Anyways long story short the guy called me a liar ?? And told me that I can't cancel, I ended up blocking the transaction with my bank account. I called my lawyer and told him what was going on, we called realtor.com back to inform them that I haven't signed Anything so they can't hold me liable for this. They still have me signed up for this stupid crap- which I've only gotten one lead from and the person seems fake. Won't ever answer they're phone or emails. It's a local phone number and I can't see a real person not answering after ten phone calls and about 6 emails. Any normal person would want them to stop calling or answer to say they have already got a realtor!! Also my broker gave me two of his leads for this reason as well, he's given up trying to call these fake leads and said I could try if I wanted. Same thing!!! No reply, no answer! This site is a huge scam and waste of money! Please beware and don't do it!! Please take my advice, I don't want anyone else getting into some bs like I did!
This report was posted on Ripoff Report on 05/18/2016 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/realtorcom/internet/realtorcom-rip-off-leads-generation-online-internet-1306326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Happy to Help
AUTHOR: Alycia Moretti - (USA)
SUBMITTED: Tuesday, August 23, 2016
Hello Amanda,
We would be happy to review your account with you. You can reach us at 1800-878-4166, or email leadreview@realtor.com and we can assist you with your account. We can review for any under performance and offer compensation if there is an issue.
We apologize for any inconvenience you have experienced.
Alycia Moretti
Customer Care Operations Manager


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