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Report: #1468371

Complaint Review: Ring - Santa Monica California

  • Submitted:
  • Updated:
  • Reported By: Gary — Woodridge United States
  • Ring 1523 26th Street Santa Monica, California United States

Ring Ring video doorbell False advertising - Features listed are only available by subscription Santa Monica California

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On the main web page for this product, they list alot of features. There is no mention of a subscription required. After you purchase it you are automatically enrolled in a trial of " ring protection plan", which sounds like an extended warranty. When the trial expires you find out that the features you expected are only available if you purchase the ring protect plan.

When I complained to the company their answer has been to explain why the subscription is a benefit to me and a link to purchase the ring protect plan. The product itself advertises that it works in low temps as low as -5 F, however when it gets below 32 F the video quality degrades horribly. Also the app is so slow that you can't actually answer the doorbell before the person that rang it has already left because you didn't answer in time.

I have requested a refund but since these issues did not become apparent until after the trial had expired, the time to return it had also expired.

This report was posted on Ripoff Report on 11/28/2018 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ring/santa-monica-california-90404/ring-ring-video-doorbell-false-advertising-features-listed-are-only-available-by-subscr-1468371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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