Secret serums Bye Bye wrinkles, And Pacific youth, Los Angels Internet

Hello Holly,

We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.  

You have ordered 2 full size trial for $11.90. After 18 day trial, you haven't cancelled and therefore, have been chaged $170, not $360. We can't offer a resolution to this because you chargedback. 

As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program.  

We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.

Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions. Our Terms and Conditions can be found here: https://secretserums.com/terms/ 

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