Complaint Review: Secret Serums - Lewiston Maine
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Secret Serums 41 Canal Street Lewiston, Maine USA
- Phone: 1-800-474-8947
- Web:
- Category: Beauty Products
Secret Serums Nonpurchase of products; ordered free trial samples, only Lewiston Maine
*UPDATE Employee: 15 Day Trial Period
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered two free trial samples for $5.00 each. Received the two samples. A few weeks later, my credit card had been charged $87.00, a charge which I did not authorize. I called Customer Service, and the representative told me that she would have to send my request for a 50% refund. When I questioned the refund of 50%, an email popped up on my computer, with the following information: This is to inform you that your order of My Instant Line Filler - 15 Day Trial has been cancelled. I asked the rep. if she had just sent me an email, and she said that she had. I asked if this would cancel any future orders or free trial samples from Secret Serum, but she did not answer. We were disconnected.
This report was posted on Ripoff Report on 03/30/2017 05:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums/lewiston-maine-04240/secret-serums-nonpurchase-of-products-ordered-free-trial-samples-only-lewiston-maine-1364864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
15 Day Trial Period
AUTHOR: Secret Serums - (USA)
SUBMITTED: Wednesday, April 19, 2017
Hi Terri,
We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.
As you know, Secret Serums offers a 15 day trial. During this trial, you only pay for shipping and processing for a full 30-day (full size) supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program. If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947 within the 15 day trial period (we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.
If you feel that you encountered a vendor using the phrasing "Free Sample," please contact me directly at Tiffany@SecretSerums.com with any informaiton that you can provide.
We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.
Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions. Our Terms and Conditions can be found here: https://secretserums.com/terms/
Thank you,
Secret Serums Team
Related Reports
02:34 PM
San Diego, California
02:07 PM
Superior, Wisconsin
12:28 PM
04:14 PM
12:31 PM
01:12 PM
01:03 PM
12:05 PM
01:01 PM
01:27 PM
08:05 PM
06:43 AM
06:53 PM
12:38 PM
11:55 AM
10:02 PM
01:50 PM
12:34 PM
12:33 PM
06:04 AM
11:24 PM
09:15 AM
07:36 PM
11:17 AM
New 
Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
