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Report: #1367408

Complaint Review: Secret Serums - Internet

  • Submitted:
  • Updated:
  • Reported By: Terri — Mcgaheysville Virginia USA
  • Author Confirmed What's this?
  • Why?
  • Secret Serums Internet USA

Secret Serums Advertised trial for shipping only of $5.95 then billed my credit card for two separate charges of $89.81 and $87.00 Internet

*UPDATE Employee: Response from Secret Serums

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 I ordered a skincare trial online. The trial indicated that it would only cost $5.95 . I received my two small containers of product then my credit card was charged two separate charges of $89.81 and $87.00 on the same day. When I contacted the customer service # listed on my credit card bill, I was told that i agreed to it under the terms and agreement. Nowhere did I ever see a terms and agreement. I asked that my money be refunded and was told that it could not be because I didn't cancel within two days of placing the order. I was assured that I would no longer be billed as their practice is to automatically bill every 30 days but that I could dispute the charges with corporate however I would be wasting my time to do so. I was further told that I could not be connected to corporate and that they would call me back. I told the representative that this was unacceptable and that their advertising was a scam. I further told him that I was reporting this to the ripoff reports and better business bureau. He then hung up on me. Do not trust this company as it is part of a scam!

This report was posted on Ripoff Report on 04/12/2017 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums/internet/secret-serums-advertised-trial-for-shipping-only-of-595-then-billed-my-credit-card-for-1367408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response from Secret Serums

AUTHOR: Secret Serums - (USA)

POSTED: Wednesday, April 19, 2017

We’re sorry that you have had such a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.  While we want to help every customer,  we clearly state on our website that we will not take any returns for opened or used product, as is common in our industry. Please reach out directly to Tiffany@SecretSerums.com so that we can look into this matter more closely.

Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions as well as our Return Policy so that you are not surprised by any of our policies, as well as the price.  Our Terms and Conditions can be found here: https://secretserums.com/terms/ and our Return Policy can be found here:  https://secretserums.com/returns/

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