Shasta Pools Pool "completed" May 2007, multiple issues drained pool 4 times, re-finished, and still an amature job! Phoenix Arizona

Berry,

I am an ex-employee of Shasta Pools and I just read your report.

Did you get a chance to speak to the owner "Skip" Ast ?

The construction Department is under one of two sons, Jeff Ast.
Sales is under the other son, Steve Ast. I do know that both will meet with you at your home if need be. Skip will respond if you write him a letter.

The crew only will wear spikes at the time they are applying the Finnish to the pool.
I cant tell from your report at what phase did the crew use cardboard to step on in the pool? also-the Acid will not damage the pool equipment as you had stated, all the internals in the equipment can take the acid without harm.

Only helping here.

Good Luck.

Well, it's been a few more weeks, and frankly we could have had an entire pool installed by now. The STELLAR interior crew (as self proclaimed by Mike Mitchell in Phoenix) that does not make mistakes was proven to have made several gross negligent errors in applying the new finish. They covered up outlets for water flow in the pool, specifically the deck chlorinator, and applied the new finish to the tile surround as well. Funny thing that Mr. Mitchell will not take my phone calls, nor obligate himself to a personal visit to my home under my several invitations. I guess he's got that "corporate America" syndrome that has all but destroyed out country's working class - he's got what companies want - a "Yes Man" attitude with his company and a "No Can Do" attitude toward the customers. Typical. We've seen this for the past 7 years. Anyway, politics aside, there is ONE MAN who has championed the fix, flying under the radar of Mike Mitchell to try to get the job finished, the right way.

Meanwhile, we have not been compensated one iota for the lack of usage of our pool, the pool we are paying $350+ dollars a month for. We should be able to use it this summer. Is it not amazing how Shasta can hold you hostage, doing the bare minimum required by law (AZ) without any regard to their reputation and customer service? I will voice my displeasure of Shasta in Phoenix any chance I can get, both public and private, until a formal apology is presented from the dis-respect we encountered from Mike Mitchell of Shasta Pools in Phoenix. Not once has he offered to compensate us for our loss - which to date totals $3,850 in payments along with $1,200 for the finish to be "upgraded" from the 3M finish that was known before the pool was built to be defective! Also, we've drained and filled the pool three times now, at a total cost of $330.00.

Unbelievable. All we get in return is an assurnce that we have imagined all of this according to Mr. Mitchell.

Yeah, go ahead, sign the contract and watch your money to up in smoke. Shasta is a joke. My neighbor contracted his own pool - and it's magnificent. At a fraction of my cost for a pool HALF the size.

More on this as time progresses. Mr. Mitchell - all you had to do was come out and see this for yourself. You were invited. But your pompous attitude has resulted in this mess.

Well, they tried AGAIN today to "fix" the situation. I called Shasta at 3PM to ask them exactly what they had "accomplished" today when they were at my pool. According to Shasta, the tile was supposedly cleaned, the interior finish was removed from the decking, the garbage was all picked up, the floor cleaning heads and drains were re-installed, and the pool was filling with water.

In REALITY - nothing changed since yesterday, the tile is a mess, the decking is a mess, the garbage is all over, and nothing was re-installed. The only change is sludge in the bottom of the pool.

I must still be "seeing things". This is unbelievable. I was told by M Mitchell this would be completed today by his star 20 years experienced crew.

Well, they tried AGAIN today to "fix" the situation. I called Shasta at 3PM to ask them exactly what they had "accomplished" today when they were at my pool. According to Shasta, the tile was supposedly cleaned, the interior finish was removed from the decking, the garbage was all picked up, the floor cleaning heads and drains were re-installed, and the pool was filling with water.

In REALITY - nothing changed since yesterday, the tile is a mess, the decking is a mess, the garbage is all over, and nothing was re-installed. The only change is sludge in the bottom of the pool.

I must still be "seeing things". This is unbelievable. I was told by M Mitchell this would be completed today by his star 20 years experienced crew.

Well, they tried AGAIN today to "fix" the situation. I called Shasta at 3PM to ask them exactly what they had "accomplished" today when they were at my pool. According to Shasta, the tile was supposedly cleaned, the interior finish was removed from the decking, the garbage was all picked up, the floor cleaning heads and drains were re-installed, and the pool was filling with water.

In REALITY - nothing changed since yesterday, the tile is a mess, the decking is a mess, the garbage is all over, and nothing was re-installed. The only change is sludge in the bottom of the pool.

I must still be "seeing things". This is unbelievable. I was told by M Mitchell this would be completed today by his star 20 years experienced crew.

Well, they tried AGAIN today to "fix" the situation. I called Shasta at 3PM to ask them exactly what they had "accomplished" today when they were at my pool. According to Shasta, the tile was supposedly cleaned, the interior finish was removed from the decking, the garbage was all picked up, the floor cleaning heads and drains were re-installed, and the pool was filling with water.

In REALITY - nothing changed since yesterday, the tile is a mess, the decking is a mess, the garbage is all over, and nothing was re-installed. The only change is sludge in the bottom of the pool.

I must still be "seeing things". This is unbelievable. I was told by M Mitchell this would be completed today by his star 20 years experienced crew.