Complaint Review: Sleepy's - Nationwide
- Sleepy's Nationwide USA
- Phone:
- Web: www.sleepys.com
- Category: Bed & Bath
Sleepy's HORRIBLE CUSTOMER SERVICE-LIARS Nationwide
*UPDATE Employee: Case #01541190
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Sleepy's has the worst customer service ever. Everytime I called customer service each one of them gave me a different policy. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it because my body didn't like it. I went to the store in Hanover because that's where I moved. They said you can not do a return you have to exchange it. Then I called customer service they said the same exact thing no returns. I went back to the Ellicott City store they said the same thing. So I did an exhange with another mattress which was delivered defective. The delivery guys said sleep on it the bumps will go away. Well it didn't. I called Customer service the 30 day exchange period was just over so I had to do an inspection and was qualified for an exchange. The customer service representitave said go to the store and pick any bed you like I asked specifically if I could choose any bed and they said yes. I go back to the Hanover store they said I have to pick a bed with equal or lesser value. So I call customer service once again they said well you had an option to exchange or RETURN the Tempur-Pedic but you chose to exchange. WHAT!!!! I had a chance to returnnnn when 2 of theirs stores (Hanover and Ellicott City) plus customer service said Sleppy policy has no returns on Tempur-Pedic. I go back to the sales guy who sold us the mattress in ellicott city he still says we dont do returns and we work seperately from customer service. I don't understand how the same company can have different policies. From my experience I noticed that they change their policy's each time so Sleepy's always wins not the customer. They lie and want your money and don't care about customer satisfaction. I should've done more research about this company. They are bunch of liars stay away from Sleepy's and save your money and time. I have a lot more but want to keep this short. I talked to the manager she just says sorry. I told her about this bad review she didn't even care. I guess this is how Sleepy's grew as a company. They absolutely don't care about the customer.
This report was posted on Ripoff Report on 10/20/2015 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/nationwide/sleepys-horrible-customer-service-liars-nationwide-1262541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Case #01541190
AUTHOR: Sleepy's Customer Care - (USA)
SUBMITTED: Thursday, November 05, 2015
We're sorry to hear about your recent experience and would love a chance to help resolve your concerns. Please email us at social@mattress.com with your order #, contact info, and reference case #01541190.
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