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Report: #1321374

Complaint Review: Sleepy's - new york

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  • Reported By: bmay — dorset Vermont USA
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  • Sleepy's 79 Wolf rd new york USA

Sleepy's complete rip off with the rudest people in customer service albany new york

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I purchased the top of the line Beautyrest Ultimate xl single mattresses  on 6/20/16 from a woman named Allison at the Wolf rd store in Albany. I paid over $8,000. for these two mattresses only. Supposedly it was a July 4th sale price. The woman kept calling someone at each line of the contreact. She did not kone her job. Her husband, so she said was a district manager. When the bed arrived , they were hard. Nothing like the cushy ones in the store. After 3 nights of no sleep, i called Sleepy's customer service . The woman could not have been ruder and said there was a no return policy and to go to Sleepy's and seek out another bed. Well, i bought the top of the line and live 2hrs from that store; so there really was no recourse.

I called Allison and that particular store many times. Oh, we are so sorry,they said  .We'll get right back to you and try to  help you out. Never happened. 

Not until i published with Consumer Affairs did i ever hear from anyone, and then they were rude and condescending with the exception of a man named Andy who is a Mass. district manager. He was sympthetic but didn't offer any recourse. 

Today, i went by the store and it is now called Mattress Firm. What a rip off this company is. I will either have to donate it to a non profit organization or try to sell. Not great options for the money outlayed. I personally think they should all be closed down. PUBLIC BEWARE!

This report was posted on Ripoff Report on 08/08/2016 02:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/new-york/sleepys-complete-rip-off-with-the-rudest-people-in-customer-service-albany-new-york-1321374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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