Complaint Review: SmartFax -
SmartFax SmartFax is a trademark of j2. Not easy to cancel service; they will continue charging monthly fee even after you request cancellation. Internet
Plainly put - disappointed! Fax transmission is slow - but it goes through after a while. But the main issue I have is trying to cancel this service with SmartFax - it was a drag to get it finally done!!! I tried to cancel my service on 4/22/18 - as instructed in their Support Center window. The Cancellation Website does NOT work!
This is what I got when I tried to cancel on thier website - several times for a month:
Validation error 5pp
500 Internal Servier Error
Internal Server Error
>p> The server encountered an internal error or
misconfiguration and was unable to complete
Please contact the server administrator at
email@example.com to inform them of the time this error occurred,
and the actions you performed just before this error.
More information about this error may be available
in the server error log.
I email the webmaster the same day, and no response for a month! I requested cancellation via email, no response, and they charged my account on 4/23/18 - they completely ignored my request! I finally called the Start Your Free Trial phone number, and I got a hold of someone (Paul). He finally cancelled my account, but said SmartFax does not issue refunds, even though they ignore my cancellation request for that month! Find a more professional e-fax service; I do not recommend SmartFax at all!
This report was posted on Ripoff Report on 05/02/2018 03:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smartfax/smartfax-smartfax-is-a-trademark-of-j2-not-easy-to-cancel-service-they-will-continue-cha-1441260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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