Stanley Warranty Stanley Safe Club Furnace and Ac went out in July 2015. They scheduled appt. No one ever showed up. Got auth to use another HVAC co. Still not reimbursed as promised after several attempts over fax and phone. It is now December! Englewood Cliffs New Jersey

My Furnace and AC went out in July 2015.  I put in a request with Stanley Home Warranty and they set up an appt.  No one ever showed up or called.  After several days and 100 degree weather, I called Stanley Warranty and told them the situation.  They authorized me to use another company and stated that I would be reimbursed for the Diagnostic fee which was $79 dollars. I would just need to fax the invoice to them and the amount would be reimbursed the next day. 

I did that, still nothing.  I was approved for $250 reimbursment on a new Furnace and AC system.  After the system was installed on August 5, I sent a fax with both the Diagnostic and Installation invoices.  After still not hearing or seeing any activity, I again faxed the documents on August 17.  Still no response.  I have since called Stanley Warranty several times.  Each time I was told I would recieve a call from the claims dept.  Nothing.  It is now December.  I am so frustrated! $329 may not seem like alot of money to some.  But it makes a difference to me.