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Report: #1205887

Complaint Review: StraightTalk Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: terry_g_c — Springfield Missouri
  • Author Not Confirmed What's this?
  • Why?
  • StraightTalk Wireless Nationwide USA

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Among other's things.. The last straw was when they deactivated my BYOP phone. It had been working out just fine for several months. One day it stopped working. I finally got to talk to someone about it. They say they transfered my number to another phone. I told them I don't have another phone. I've had this number for a couple of years now. I don't want it transfered... Well.. After about an hour of talking to different people. (And explaining to each one that I DO NOT HAVE ANOTHER PHONE) They told me there is nothing I can do now. I have to buy another activation card. And get a new number. I ask them to give me back the money for the other card since it has only been used for 2 weeks of the month that I paid for. They tell me they don't do that. SOOO.. You sell me a card for $45.00 for a month of use, Deactivate it after 2 weeks. Then tell me I have to buy another card now. If you think about how many millions of customers they have. If they do this to just a fraction. That's still millions of dollars they are making. Just from the people that have to buy 2 cards in one month. Straight up Rip Off !!.. I'm with a new company now. I hope someone sues these clowns.

This is not the first problem I have had with these idiots. It's just the last time I'm going to let them rip me off !

This report was posted on Ripoff Report on 02/01/2015 03:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Don't be fooled

AUTHOR: terry_g_c - ()

POSTED: Monday, February 02, 2015

Straighttalk sent a rebuttal. And this is what happened after.

So chatted with them online with the link given. Here is the chat session.

I *'d some of the numbers for obvious reasons.

Serial Number or Cell #

Issue type:

Please wait while your chat is routed to the next available agent.

Yvonne: Thank you for using our Chat Support. My name is Yvonne, how may I assist you today?

Terry: I was told to contact you here by this

Terry: -Wireless/Nationwide/StraightTalk-Wireless-Tracfone-Stealing-money-Deactivating-card-after-2-weeks-BYOP-Nat-


Yvonne: Please allow me a moment while I check on this.

Yvonne: I am still checking the status of your phone number. Please stay on the line.

Yvonne: How many phones do you have with Straight Talk?

Terry: Just the one

Yvonne: Are you still there? If I do not get a response from you within three minutes, I will end this chat session.

Yvonne: Sorry for that. Okay.

Yvonne: Please provide me the serial number of your phone.

Yvonne: *Sorry for that.

Yvonne: *Okay.

Terry: It is a byop, Do you need the sim card number ?

Yvonne: Yes, please.

Terry: ok, give me a minute

Yvonne: Okay.

Terry: 8******************2

Yvonne: Please allow me a moment while I check on this.

Terry: ok

Yvonne: When exactly the phone stopped working?

Terry: Not sure the exact date. About a week before the new sim card was sent to me.

Yvonne: I see. I am still reviewing your account as to why the number was transferred.

Yvonne: Please stay on the line.

Terry: ok

Yvonne: After a thorough review on the account, we have verifeid that this issue cannot be resolved through this chat. We will need to speak with you directly.

Please contact us at 1-866-667-6470. Please use the reference PIN (631667). This PIN is valid for two weeks. For your convenience, our representatives are available

Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with Straight Talk Wireless.

Chat has ended

Thank you for choosing chat support.

If you would like to receive a transcript via email, select the option below

Send transcript to: *******

I did try to click on the button to send me a transcript, But for some "odd" reason it was not clickable.

So, I called them. And was told. There is nothing they can do unless I have the serial number of the phone the number was transferred to. I said I can't give you that info, Since I do not have another phone. That's the problem, I have no idea what you are talking about. I have no other phone.  Straighttalk tells me there is nothing they can do unless I have this info.

THEY FIXED NOTHING. Don't let their rebuttal fool you. They asked the same questions as before. Got the same answers as before. And fixed nothing.

As I said before, I am sure that I am not the first person this has happened to. I am in the process of finding others so that we can file a class action lawsuit. We will see where it goes from here.

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#1 UPDATE Employee

StraightTalk Wireless Tracfone Stealing money. Deactivating card after 2 weeks., BYOP Nationwide

AUTHOR: TF01 - ()

POSTED: Monday, February 02, 2015

Dear terry_g_c,

This is Julie and I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send me an email to or you can chat with us live @ Thank you.

Straight Talk Wireless
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