StraightTalk Wireless Tracfone Stealing money. Deactivating card after 2 weeks., BYOP Nationwide

Straighttalk sent a rebuttal. And this is what happened after.

So chatted with them online with the link given. Here is the chat session.

I *'d some of the numbers for obvious reasons.

Serial Number or Cell #
417-***-****

Issue type:
Deactivation

Please wait while your chat is routed to the next available agent.

Yvonne: Thank you for using our Chat Support. My name is Yvonne, how may I assist you today?

Terry: I was told to contact you here by this

Terry: ripoffreport.com/r/StraightTalk -Wireless/Nationwide/StraightTalk-Wireless-Tracfone-Stealing-money-Deactivating-card-after-2-weeks-BYOP-Nat-

1205887

Yvonne: Please allow me a moment while I check on this.

Yvonne: I am still checking the status of your phone number. Please stay on the line.

Yvonne: How many phones do you have with Straight Talk?

Terry: Just the one

Yvonne: Are you still there? If I do not get a response from you within three minutes, I will end this chat session.

Yvonne: Sorry for that. Okay.

Yvonne: Please provide me the serial number of your phone.

Yvonne: *Sorry for that.

Yvonne: *Okay.

Terry: It is a byop, Do you need the sim card number ?

Yvonne: Yes, please.

Terry: ok, give me a minute

Yvonne: Okay.

Terry: 8******************2

Yvonne: Please allow me a moment while I check on this.

Terry: ok

Yvonne: When exactly the phone stopped working?

Terry: Not sure the exact date. About a week before the new sim card was sent to me.

Yvonne: I see. I am still reviewing your account as to why the number was transferred.

Yvonne: Please stay on the line.

Terry: ok

Yvonne: After a thorough review on the account, we have verifeid that this issue cannot be resolved through this chat. We will need to speak with you directly.

Please contact us at 1-866-667-6470. Please use the reference PIN (631667). This PIN is valid for two weeks. For your convenience, our representatives are available

Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with Straight Talk Wireless.

Chat has ended
    

Thank you for choosing chat support.

If you would like to receive a transcript via email, select the option below

Send transcript to: *******@yahoo.com

I did try to click on the button to send me a transcript, But for some "odd" reason it was not clickable. ..lol

So, I called them. And was told. There is nothing they can do unless I have the serial number of the phone the number was transferred to. I said I can't give you that info, Since I do not have another phone. That's the problem, I have no idea what you are talking about. I have no other phone.  Straighttalk tells me there is nothing they can do unless I have this info.

THEY FIXED NOTHING. Don't let their rebuttal fool you. They asked the same questions as before. Got the same answers as before. And fixed nothing.

As I said before, I am sure that I am not the first person this has happened to. I am in the process of finding others so that we can file a class action lawsuit. We will see where it goes from here.

Dear terry_g_c,

This is Julie and I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send me an email to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.