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Report: #972278

Complaint Review: TracFone Wireless - Internet

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  • Reported By: Frances — Bedford Iowa United States of America
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  • TracFone Wireless Internet United States of America

TracFone Wireless Straighttalk Wireless Runaround Kings (and Queens) of the World! Internet

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Purchased renewal card for airtime 11/20/2012 afternoon.  It did not work.  Spent hours on the landline with four different customer reps, one call lasting a full hour and a half, while the person supposedly helping only broke silence every three or four minutes to say "still working".   TracFone never renewed, always going to "system unavailable try again later", which it is still doing.  Numerous excuses were given:  the time had been given to the wrong phone, or the computer would not allow them to correct the order, or any number of impossible things.  Finally was told it was their closing time, and I should call back again today.  Have been repeatedly put on hold and then disconnected.  They've got twenty bucks of my money, and apparently don't care that I have no airtime I paid for.  I am a disabled senior on very low income, and cannot afford to lose twenty dollars this way.  I've had the TracFone since April 2010, as it was all I could afford, and I need a cell to keep with me in case of emergency medical problems.  From the number of complaints registered about them I take it they don't care a hang about a good reputation for their company.  Perhaps if they had representatives whose first language was English they'd do better.  Some reps have accents so thick you can't understand them.  Sounds like from India, but could be Pakistan or that region.  I wish someone could do something about TracFone's ripoff tactics.

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