Time warner cable TW Mid Ohio Division Collect money when I don't owe it Carol Stream Illinois

It was brought to my attention on my credit reports that I had an unpaid balance owed to Time Warner Cable ( TWC) that reported on 9/30/2014. I immediately contacted the collection agencies to inform them that the balance had been paid off on 1/08/2015 when I got my service with TWC restarted; however I was informed by the collection agencies that I needed to get a letter from TWC stating that the account had been resolved and paid.

on 2/6/2015 I contacted TWC to ask for some form of documentation stating this, at that time I spoke to Misty and she provided me with an Issue Track # 20548676 and informed me that TWC collection department would contact the collection Agency known as CMI to inform them that the matter was resolved.

As of today, 2/13/2015 I have contacted CMI to check the status amount of the account in collections and I was told it still showed an unpaid balance of $65.

i again contacted TWC at 6:59 pm EST on 2/13 and spoke to a total of 7 representatives ( just kept getting passed on to a different rep after I was told a supervisor was not available, as they were helping another customer); After speaking to the following individuals, Leng, Mary, Myles, Sabrina, Bridgette, Kathy, Amorie, and Laura, I was told that they would have to send an email to the original person (Misty) I spoke to on 2/6/2015 to find out what was going on. In the meantime, I am working with a mortgage company to get approved for a loan and they are continually calling me about this outstanding balance from TWC, of which I have yet to get any answers from.