Report: #896052

Complaint Review: Time Warner Cable

  • Submitted: Mon, June 11, 2012
  • Updated: Mon, June 11, 2012
  • Reported By: APNumba1 — Texas USA
  • Time Warner Cable
    carrollton, Texas
    United States of America

Time Warner Cable Terrible Customer Service carrollton, Texas

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This is one of the worst experiences I've had in a while. Website technology has grown, and became more advanced, I'll give them this, but to make a website force the user to double login in order to pay a bill, and then to ask for a "Customer Code" which is apparently located on a paper-bill, and I am paperless, in order to verify the account I'm already logged in to?! What kind of over-the-top security is this?

I then login to the "Chat with Customer Service" because I cannot stand the voice-activated services on their call-in customer service, I get quickly told that my problem can only be handled if i CALL CUSTOMER SERVICE! Wow, thanks Time Warner. And to top it off, the number he gives links me to the wrong department, so when I finally get through the
first 15 minute wait, I have to wait ANOTHER 15 minutes to get to the right department. When I speak to this customer service representative, he asks me every security question in the book, and I answer everyone correctly. THEN, he springs on me that I have to call back form the primary phone number and that he can't release any information until I do so. I asked for the manager and wait for another 15 minutes. She was very rude and interrupted me over and over. It was such a waste of my time because the "Customer Code" was literally 4 digits and so basic. I could have just guessed it....This is the worst customer service EVER!

This report was posted on Ripoff Report on 06/11/2012 05:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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