Complaint Review: Time Warner Cable
- Time Warner Cable
United States of America
- Category: Cable TV
Time Warner Cable Terrible Customer Service carrollton, Texas
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I then login to the "Chat with Customer Service" because I cannot stand the voice-activated services on their call-in customer service, I get quickly told that my problem can only be handled if i CALL CUSTOMER SERVICE! Wow, thanks Time Warner. And to top it off, the number he gives links me to the wrong department, so when I finally get through the
first 15 minute wait, I have to wait ANOTHER 15 minutes to get to the right department. When I speak to this customer service representative, he asks me every security question in the book, and I answer everyone correctly. THEN, he springs on me that I have to call back form the primary phone number and that he can't release any information until I do so. I asked for the manager and wait for another 15 minutes. She was very rude and interrupted me over and over. It was such a waste of my time because the "Customer Code" was literally 4 digits and so basic. I could have just guessed it....This is the worst customer service EVER!
This report was posted on Ripoff Report on 06/11/2012 05:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-cable/carrollton-texas-/time-warner-cable-terrible-customer-service-carrollton-texas-896052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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