Time Warner Cable Terrible customer service; employees who lie, poor follow-up; Charlotte, North Carolina

I to has had a Time warner account sine 1987. Here the last 3 years I've had some really serious problems with techs and customer service. They do lie just to get you off the phone, and tell you that you have a service call set up and no one calls or comes out. I have lost countless hours off my job along with hours on the phone just to be lied to time and time again. They also took me off the 2 year bundle after 18 months and claimed they sent me a letter telling me so. I've had supervisors claim to help me by setting up much needed repair only to be told that no schedule was ever done.

 This time internet went out and was told by a tech that it was my computer. So we took the computer to a large computer store and had them to go over it. Only to find out that the computer was in excellent conditon and nothing wrong with it. Called TW back and was refused to have a tech come out. I had a supervior finally set up a schedule repair after 9 calls in to do so. So a week and half now and still nothing. So I called to get credit for the interuption only to be told that we can't do that. My equipment was proven and in writing nothing wrong with the computer and TW's shoddy used equipment . So since you refused to send a tech out to repair, I said turn all my services off, it's not working anyway , and was  told that I would be charged $150.00 to cancell my 2 year bundle with them. Now no service, no tech and you're going to charge me what? No way I said, you have not repaired your broken equipment nor have you ever showed any interest in coming out to fix it either. I refuse to pay TW to sit and look at a black screen. and refuse to pay them to disconnect. I AM talking with an attorney on Monday about this. They have not fixed anything to my satisfaction no do they want to. 

Last May of 2011 I also then had complete no service. Was told we have to send a dig crew out to redo the wiring . No one could tell me when they was coming except they will call me before they come. I was told by several departments they see the work order for the dig crew. They never called, never showed up and we had 7 other apt. owners ready to handle over their apts for a day to get TW rewired in them. NO CLL, NO SHOW and this went on for a month and only got $20.00 credit off my $140.00 a month bill. Their customer reps act like they get very little training and thrown on the phone with alittle piece of paper in what to say when we call to complain. And the $11.00 and hour I guess you get what you pay for NOTHING!!!!!!!!!!!!