Time Warner Cable time-warner-cable Poor Customer Service/Bad Cable picture/A lot of outages Cincinnati Ohio

I have had multiple problems and issues with Time Warner Cable. My HD DVR cable boxes are always going out and freezing up.  I have called customer service in the Philippines and have gotten nowhere. When you ask to be transferred to the States, they either get rude or will hang up on you. You can't understand anything they are saying. The customer service people keep insisting that the HD boxes are new, but the ones they give me never work right. The truth is they are all refurbished.  The boxes never record a whole show, it will cut off in the middle of a show.  My picture always freezes up and pixelates.  The digital channels normally have some kind of lines in the picture or have interference in them. The picture quality sure isn't HD quality. I have friends who have Fioptics from Cincinnati Bell and Dish Network, and their picture quality is so much clearer and better. Their picture is always razor sharp. Whenever I press the menu button, I always get a message that says "please wait."  I also have their Roadrunner internet and it is very slow too. It doesn't matter if its during peak time or not.  It is very unreliable and is always going out when I'm on my computer. I can't even watch Netflix on it. They really need to get into the 2000's and upgrade their cable and internet service.