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Report: #204350

Complaint Review: Time Warner Cable - Flushing New York

  • Submitted:
  • Updated:
  • Reported By: Astoria New York
  • Time Warner Cable 41-61 Kissena Blvd. Flushing, New York U.S.A.

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Here is the letter I've recently sent to Time Warner. I think it describes everything I want to post on here:

Attn: Research Manager

I've been a Time Warner customer for a little over a month now and have had nothing but problems since I've signed up.

The initial set up occurred July 1st of this year. The technician must have done a horrible job setting everything up to begin with. The cable and internet worked for about four days. That's when the problems began. I was unable to get online for days at a time. The internet would work for two days and not work for five or more, just to work again for three days and not work for another three days.

I called Time Warner and was given another appointment. The technician who arrived was friendly and even showed me why he thought my internet connection was having so many issues. Long story short, he changed the splitter'. The internet worked for two days and died again. I immediately called Time Warner to set up another appointment.

During the time of my appointment, those of us in Western Queens (Astoria) endured a week long power outage. I called Time Warner to cancel my appointment and was given another one.

Around this time, my cable began having issues as well. I called just to make sure the next technician would be able to assist me with that issue and was told that, due to the restoration of power in the area, my appointment had been canceled. Why would this company cancel my appointment without calling to let me know? Had I taken off work and sat in my apartment waiting for these folks to show upyou can imagine how upset anyone would be if this happened.

I called back a number of times to attempt to set up another appointment and was told to call back at a later date. For some strange reason, Time Warner was not accepting any new appointments at those times.

Finally, I was able to get an appointment for August 2nd, 2006 (yesterday) from 2-6 pm. I took a half day from work for this appointment. I never received a confirmation call, so I called that day around 12:30 to make sure my appointment hadn't been dropped, again. After waiting a few hours, I called at 5 pm to make sure the technician was still coming. The woman I spoke to assured me he was on his way. I called again at 6 pm and was told by a gentleman that I would receive a call from the technician within the next half hour. At 6:50 pm, I called and spoke to a lady who, at first, said there was no way to find out where the technician was. I expressed my frustrations with this company and was put on hold. She then came back and told me that, due to the heat, the technician had decided he would not be taking my appointment.

Needless to say, I was outraged. I took a half day from work, using my vacation hours, to sit in my apartment and wait for your technician to come to my place to fix a problem that should have been solved the first AND second time around. This is ridiculous. I would like to know what kind of customer service you have going on over there?

The reps were pleasant enough. I'm aware there isn't much they can do over the phone. Your technicians, however, are a different story altogether. Not only did the first one show up demanding to use my cell phone to call in', but you people have the nerve to cancel TWO appointments without telling me. What's even funnier is that you expect me to pay for service I have NOT received. Does this make sense to you?

Here's the deal. I've CANCELED my subscription with this company and have suggested to friends and co-workers to leave Time Warner and join other companies as well. When I first signed up for Time Warner, I was advised not to. Who would want to pay exorbitant prices for mediocre service?

Also, please do not send me a bill for this month because you won't receive payment. Don't even waste your paper or time. This cancellation is effective IMMEDIATELY.

Here's another complaint to go along with all of the others. I was advised by one of your customer reps to speak to a supervisor. After waiting on hold for 45 minutes, I hung up. It's amazing just how poorly you treat your customers.

Thank you for wasting my time and money.

Rena
Astoria, New York
U.S.A.

This report was posted on Ripoff Report on 08/03/2006 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-cable/flushing-new-york-11355/time-warner-cable-time-and-money-wasted-once-again-with-time-warner-cable-ripoff-flushing-204350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Comment

I have spent some little time in NY ....

AUTHOR: Thomas - (U.S.A.)

POSTED: Friday, August 04, 2006
I used to visit Julius Futterman on the Upper East Side 1975 - 1978. He was great. We lived in upstate NY for 7 years.

But neither down state nor upstate NY was our cup of tea.

We do not have cable TV. No satellite TV, either.

I have looked at solicitations from these TV services many times, and I have never found a compelling reason to spend $40 to $60 a month for mindless TV combined with oldy-moldy movies that I can rent at $3 or less a pop or buy at Sam's for cheap. And WE pick WHAT movies we watch, and WHEN.

We can watch all VCR tapes and DVD's at 1080i [high definition] on an HD LCD because I spent $370 to build that capability, and I suspect you will spend closer to $400 per year. I think my solution is better.
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#2 Consumer Comment

Response to the person who responded to me....

AUTHOR: Rena - (U.S.A.)

POSTED: Friday, August 04, 2006
Hi There,

You're absolutely right. I should have listened. The only problem is that I was told there was no one else in the NYC area to turn to....no other cable company was servicing our area. I even asked Time Warner if there was someone else. Naturally, they lied.

I received an ad in the mail a few days ago for a different cable company. They've recently began servicing our area.

I tried to do as much research as possible before moving to Queens, but the move was so sudden (three days) I really had no time whatsoever. This is NYC...things move a bit faster here than the majority of the rest of the nation.

I should've listened to the friends, but as you can see, I was unaware that there were other options (mostly because, for years, TWC has monopolized NYC boroughs). I posted the ad and this response in the hopes that others will be more aware in the future. This site is for helping folks to possibly avoid situations like these, is it not?? Well, hopefully this helps!

Thank You!
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#1 Consumer Comment

"When I first signed up for Time Warner, ...."

AUTHOR: Thomas - (U.S.A.)

POSTED: Thursday, August 03, 2006
"When I first signed up for Time Warner, I was advised not to."

Kinda says it all, doesn't it?

Sometimes you just have to listen.....
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