Time Warner Cable And Broadbandoffers.com Failed to honor rebate offers Internet Texas

I got this email from them,

Patrick,

We apologize for any inconvenience you have experience. We have shipped the rebates to you UPS overnight tracking # 1Z0745740141911696. Those should arrive to you by Monday. We appreciate your patience.



Sincerely,

Evelyn
Customer Service
BroadbandOffers.com

AND THEY DID! I finally got my rebates in the mail. Thank you Evelyn.

They sent me this email but never sent me my money. They are a RIPOFF, avoid doing business with them at all costs!!!!!!!


Dear Patrick,

We received your fax and in the interest of customer relations, we sent in for a manual issue of your rebates for $40 and $39.95 As we do this in good faith, we also hope that in good faith once you receive your checks, the posting on www.ripoffreport.com is removed. Please allow 2-4 weeks for your checks to arrive. Thank you for your patience.

Sincerely,


Evelyn
Customer Service
BroadbandOffers.com

Ticket DetailsTicket ID: OBJ-100167
Department: BroadbandOffers.com

A customer service represenative from broadbandoffers.com has emailed me indicating they will honor their rebates as a measure of good customer service. Once I actually receive the rebate I will update this again.

A customer service represenative from broadbandoffers.com has emailed me indicating they will honor their rebates as a measure of good customer service. Once I actually receive the rebate I will update this again.

A customer service represenative from broadbandoffers.com has emailed me indicating they will honor their rebates as a measure of good customer service. Once I actually receive the rebate I will update this again.

A customer service represenative from broadbandoffers.com has emailed me indicating they will honor their rebates as a measure of good customer service. Once I actually receive the rebate I will update this again.

First, Time Warner is such a large company with many divisions throughout the United States, customer service agents more than likely do not know about companies such as broadbandoffers or broadbandnational who handle promotions to get new customers to these cable companies. Time Warner in fact tells customers who have ordered modems online with these affilitated companies to send back their modems to these companies as they do not work with their system. Odd, given that it's the same modem and brand. Customer Service Agents simply are not given any info on these promotional companies.

As for the UPC code issue. Time Warner has told you wrong. Broadbandoffers sends the rebate forms via email. Now here's the catch. Sometimes your email will take these rebate emails as spam. Be sure to check your spam inbox for these replies from this company. If you call Broadbandoffers they are going to tell you this:

"According to the terms and conditions, it states that you must cut off the UPC Code from the box and send in with all your information".

They can not send you another UPC code. Sorry about that. As a former employee of these company, they clearly state this on their terms and conditions.