Ripped off by Time Warner Cable moreno valley California

I was ripped off by Time Warner in order to get me to switch over in the belief that i was going to receive a $300.00  Visa gift card.  Right away they had me to fax my last vendors'bill of closing the account.  I was never sent a " Redemption Code" initially to understand what was required to receive the card.  I faxed all requested info to Better Rewards Guarantee and was told that an appeal in in process.  I have called numerous of times and staff say they will appeal and yet i have received nothing reagrding a decision.  I had been with Verizon for years and years and in good standing.  I am desperate to return.  Companies cannot expect that all persons are in use of a computer eventhough we have the Internet as a part of the bundle.  Other family members use computer when visiting, but i the account holder do not use the computer.  They assume everyone uses the computer and so i was not provided adequate info on how to redeem, thus I would have known the RULES.  To get my business the staff was  nice, professional and giving,yet they will not communicate any info with me visually where I can see and understand why I am ineligible.  They do not play by their own RULES.

Glenda

Moreno Valley, CA