Time Warner Cable Bait and Switch on international calling Nationwide

Time Warner Cable may not be a true Telephone provider but they offered me a phone service to go along with the internet and cable service package i was getting and because the cost of bundling everything together seemed to save me money I decided to take their whole package.  Before signing up for the package I expressed to them the need for International calls and that I would need a package that provide me with minutes to call outside the US.  They told me about a add-on feature that required me to spend $20 to receive an additional 1,000 minutes to make International calls.  With all of my needs covered, I decided to go with their package.  The first month's didn't seem to be overly high, so I did not investigate the bill to check charges.  I then signed up for automatic payments and did not worry about it for a few months.  After 4 months I noticed that my bill was extremely high.  After investigating the bill I noticed that I was being charged for International calls and I was not exceeding the 1,000 minutes that were provided in the plan.  I called customer service and was explained that mobile numbers are not covered in the plan and that I should have been told when I signed up.  I told the representative on the phone that I was not told about this stipulation when I signed up or I would have never switched to begin with.  The representative told me that it would take a few days for a manager to get authorization to fix the situation.  After a week and no response from anyone at Time Warner I decided to call them and find out what was going on.  The representative I initially spoke with said my account had no notes of the situation being resolved.  I asked to speak to his manager and after a short hold the same representative came back on the line and told me that I had no claim because I waited too long to start a claim, That I should have noticed the error in the first month.  I told him that it was unacceptable and the manager should consider before I decide to transfer my service elsewhere.  The representative said that the manager is aware and it is my choice.

Buyer Beware when dealing with Time Warner Cable.