Time Warner Cable dell tablet promotion service upgrade ripoff Nationwide

Twc had a sales promotion where existing customers could upgrade their services and qualify to receive a "free" dell tablet. I called their local office and they put me through to sales and i asked the representative what upgrade i would need to get to qualify for the tablet. They set me up for upgrades to all of my services which doubled my bill. I asked that a supervisor verify that i would indeed qualify and the supervisor said i qualified. This was june 2014.

After 3 months i called and asked about what information i needed...if i needed to fill something out or what. I was told that i would receive a code either by mail or email that would give me instructions to follow. I called each month and was continually put off with lies and bs that i was qualified snd they were following up etc etc.

In December i called again and the representative and a supervisor said they would send it to be "researched". No one ever called me back or emailed me, i had to keep calling. Then at the end of December they said the results of the research stated that i was not qualified for the promotion.

7 months of LIES, and a DOUBLED cable bill! Lies upon lies upon lies for 7 months and they will never give you anything in writing.