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Report: #1243629

Complaint Review: Time Warner Cable - Nationwide

  • Submitted:
  • Updated:
  • Reported By: anonymous — Louisville Kentucky USA
  • Author Confirmed What's this?
  • Why?
  • Time Warner Cable Nationwide USA

Time Warner Cable HD cable box is a ripoff!! Paying extra for "regular cable"? Might as well get an analog box! Cincinnati Ohio

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Seriously about to say GOOD RIDDANCE to Time Warner...
I was a customer with Insight Cable before Time Warner bought them out. Back then I was paying for ALL the channels I was always watching. Let me give you a little history lesson: Insight gave up and cashed out in 2003 when they went private and then the private equity groups purchased the company in 2007. They were up for sale in 2009 and finally found a buyer when TWC purchased them in August 2011.

Now TWC is trying to make me pay for channels they supposedly told me "I got for free"--Well, that's news to me, since Insight included them with their package deals, and when I switched over to TWC, my package deal was not much different. I NEVER was told that any channels were "free" by Time Warner. I was paying for what I thought was NORMAL CABLE, the cable I had always paid for. What cable company in their right mind says channels up to 20 are "FREE" unless they're trying to pull some kind of shady scam?! Apparently they sent an "auditor" to check all the cable lines in this area and make sure what I considered "normal cable" channels, the ones I have always watched since I began living by myself 10 years ago and paying bills to Insight, weren't being watched, as if making sure everyone wasn't trying to steal cable or something. Now all the channels I was paying for SUDDENLY weren't the channels I was supposed to have, and they had the nerve to tell me I was getting those channels for free!!! I got NO letters, no emails, NOTHING telling me about ANY changes or courtesy calls telling me this and asking me if I wanted to choose another package deal!! No, something is going on here, and it's not right.

Well, that ends soon. I'm not getting ripped off, trying to make me BUY BACK("Subscribe" to, as they put it) and make me pay double my normal bill for channels I have always watched is a blatant ripoff.

My husband is taking back the HDMI cable box to the nearest TWC store. When that is recorded as "returned", I want ALL CHARGES involved with it, INCLUDING rental of that box, REMOVED from my bill from here on out, no questions asked. And don't worry, our cable subscription will be next very soon.

This report was posted on Ripoff Report on 07/22/2015 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-cable/nationwide/time-warner-cable-hd-cable-box-is-a-ripoff-paying-extra-for-regular-cable-might-as-w-1243629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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