Report: #1252342

Complaint Review: Time Warner Cable

  • Submitted: Tue, September 01, 2015
  • Updated: Tue, September 01, 2015
  • Reported By: Deborah DeStefano — Los Angeles California USA
  • Time Warner Cable


Time Warner Cable Make oral contracts over phone and don't honor them... sneak in new charges Los Angeles CA

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This ILLEGAL MONOPOLY does not honor it's agreements/oral contracts

TWC consistantly raises my bill after one or two months, each time after having spent way too much time on the phone with them, going through at least 3 representatives, and finally agreeing to a plan that I can 'almost' afford.


Each time, it's because I have called to try and make the service affordable for me.  They seem to think that services MUST be over $100 a month, if not, they will mark them up to over that.  


My services have been gradually whittled away to nothing, today there was nothing left to cut back on so I no longer have any cable television. 


Just last month I was able to get a one year 'deal' for $78.38 a month.  This included only the most basic stations and internet.  From cable boxes for both tvs in 2 rooms, to only one.  I actually wrote down all of the details of the new 'oral contract' which was to last for one year, and wrote the details down and put them on the refrigerator.  I took only one month for me to get an invoice for $99.64, and when I called about it, I was told that this was a complimentary one time discount, that my regular billing would be $119.64 a month.


They 'conveniently' had NO RECORD of my new service and monthly cost.  They even slowed down my internet.  

They are liars and thieves.  I SAW on their site that INDEED my new payment was $78.38 and that's what I paid.  That was last month.  Today I got the inflated invoice after only one month, and was basically called a liar for telling them that I was given this package at this price for one year.  

Since there was nothing left to cut back on, I already gave up all premiums, was down to the basic stations... so now I don't have any TV at all.

People don't really need cable anymore so I find it curious that this arrogant person on the phone was sadistically pleasant while I was having my final meltdown with them. 

He also insisted that my internet connection had not been slowed down, even though I do a speedtest at least monthly and INDEED they have slowed it down.  

We pay so much rent for their equipment over the years, we own it a hundred times over.  They will be here to remove it all.  

I've never had any company or service literally let me know that they don't need my business nor care about trying to make an arrangement that I could pay for.  

Scam artists, thieves, liars and FEDERAL CRIMINALS...  MONOPOLIES are illegal in this country... YET... they have one.  

We don't need them anymore.  I hope every home viewer dumps them.  All we need is wifi and smart electronics.  This invoice was the worst scam yet.  The cover pages were full of their BUNDLE offers that if we wanted them, we would ask for them.  I had to hunt for the actual invoice through all the papers and I think steam came out of my ears when I saw what they decided to charge me.  

Another example of the 1% crushing the average person.  I'm not giving them my grocery money, that's for sure.  

I wish the corruption in this country would be cleaned up, but it's so rampant in just about every agency and business, I can't even imagine anything being cleaned up.  

I guess I should consider myself lucky being a senior disabled widow and actually having a roof over my head.  Homelessness is spreading like the plague in this country of PLENTY!






This report was posted on Ripoff Report on 09/01/2015 03:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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