Report: #1220532

Complaint Review: time warner cable

  • Submitted: Mon, April 06, 2015
  • Updated: Mon, April 06, 2015
  • Reported By: Carol — celina Ohio U.S.A.
  • time warner cable


time warner cable terrible customer service Nationwide

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 We had a service call scheduled to hook up internet, phone and tv service at our new home we were getting ready to  move into officially at the end of the school year.  We had to drive 1.5 hours to meet the tech, who had a window to show up between 2-3 p. It started out by Chris the tech 440-305-2449 calling between the hours of 2-3 (scheduled time) that he was not going to make it due to being delayed 45 min or so min away, and that it would be a couple of hours before he could get to us.  Later he called back to update us that he was sending someone else 9 miles away to take our call,  Fine. 

The only problem for us this person never showed up.  Suspecting the worst we called Chris and getting no answer to our calls, we called Time Warner to find our service call had been cancelled.  We had to reschedule for the following Saturday. for all of this aggrevation, the Time Warner agent was only allowed to take our complaint and give us a $20 credit. We had sat there for over 4 hours waiting for a tech that never showed all for nothing.  The appointment had been canceled on a Saturday of Easter weekend.  We think that the tech just wanted to shorten his day and to be done, so most likely he just cancelled us hoping no one would be the wiser, and time warner would just think it was in error. 



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