Report: #1273701

Complaint Review: Time Warner Cable

  • Submitted: Fri, December 11, 2015
  • Updated: Fri, December 11, 2015
  • Reported By: monster1145 — Alabama USA
  • Time Warner Cable


Time Warner Cable TWC $300 Reward Gift Card for Retaining Services Nationwide

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In April 2015 called to cancel TWC because we had repeated issues with internet and cable service and wanted to switch to AT&T. When I called the cancel, TWC had offered us $50 less per month plus a $300 gift card if we continued our service for 90 days. I went ahead and gave TWC another chance, but of course after the 90 days had passed, no gift card arrived. I called to follow up in September 2015, and was told that the giftcard would arrive in 7-14 business days. I called again in October 2015, and was told the card would arrive in 7-14 business days.

I called again November 18, 2015 and was told that the card would most definitely arrive in 3-5 business days. On December 11, 2015 I was told that I was never eligible for the giftcard as this promo was only for new customers not to retrain customers. TWC apologized for the inconvenience and said that they would email the "third party" who handles the giftcards and give me a call back with the response as to whether or not they would make an exception and honor the giftcard.

Please do no lie to people. Why even offer the card? At this point, I wouldn't be surprised if I never see this giftcard, but I would ask that supervisors and customer service reps at Time Warner would stand up to the executives who are directing them to say these lies. This is wrong. It's fraud. You cannot promise something over the course of 8 months and then never deliver. Where is our integrity?

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