Time Warner Cable TWC Modem Lease - Avoid the ripoff fees Winston Salem Nationwide

Time Warner Cable,

I have been a deciated paying TWC customer for many years.  I was paying the $5.00 modem lease fees for past 10 years -- thinking the modem must be very expensive or have high maintenance. Why else would they be charging and extra 5.00 per month?

One day, I was just searching around on Amazon and found the same modem for $10.00, which included the shipping and handling. 

So I ordered it, and I had to call them to get the new MAC address registered. At the end of installation process my telephone no longer worked. I have the telephone, basic cable and standard internet package for $149.00 (another ripoff) originally advertised as $99.00.  After thirty minutes on the phone, with the Internet tech, who finally figured out to register a MAC address, I was transfered next tech department -- the telephone support.  They told me no other modem can support their telephone services and I must continue to use the TWC modem; however, they would now remove the $5.00 lease fees.

My complaint is after 10 years of using their services, and being charged $5.00 per month for a total fee of $600+.  All I had to do is tell them I had my own modem, and I would get the $5.00 fees removed.  Also you still keep their modem in usage because it is needed to have their telephone services working. 

Everyone who is paying a $5.00 modem lease fee, stop paying, and get your own modem.

If you have their telephone services -- call in and complain to remove the $5.00 lease modem fee because the modem is is needed to have their extra telephone services and not needed for internet (because you can replace that)