Report: #1448161

Complaint Review: Total Home Protection - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Tom — Pensacola United States
  • Total Home Protection 325 Chestnut st, suite 800 Philadelphia, Pennsylvania United States

Total Home Protection Home warranty They sell a warranty, deny the claim for dirty unit, leaving you stuck paying for the repair anyway. Philadelphia Pennsylvania

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I purchased home warranty for 3 rental homes because I am in another state and need reliable repair people.  A covered unit, the water softener failed. Total Home Protection sent out a plumber.  They denied the claim because the unit had too much salt.  This has nothing to do with the valves on the top.  I also have pictures of the unit and it actually needs salt added.  They have denied the repair and now I must find a replacement and also find an installer. They leave the customer in charge of the repair.  A Total Home Rip-off. That should be the name of this company.  

I just recently purchased the 5 year plan from them on 2 homes in March 2018.  I will dispute it with my credit card company and get my money back.  I will return to my previous reliable home warranty company which always made prompt repairs. I was ripped off. Lesson learned. Getting my money back and never do business with Total Home Protection again.  


This report was posted on Ripoff Report on 06/20/2018 01:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/total-home-protection/philadelphia-pennsylvania-19106/total-home-protection-home-warranty-they-sell-a-warranty-deny-the-claim-for-dirty-unit-1448161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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