Total Home Protection no coverage Philadelphia Pennsylvania

Months ago I had my hot water heater tank develop a leak. When I called to file a claim I was told the tank was not included in the coverage. I read the policy and sure enough it said tank was not covered- everything else pertaining to the hot water heater was covered except the 1 thing that goes bad- the tank !

I decided to call Total Home Protection to double check my air conditioner coverage. Sure enough- the rep says there is no coverage for anything mounted on the roof. I reread the policy with the rep- it was 10 lines pertaining to what is not covered as related to the air conditioner system. Nowhere does it state no coverage for roof mounted a/c systems. His answer was- that is our general policy about roof mounted systems. It does state  crane rental is not covered so I asked him why they state that crane rental is not covered. He said that he already told me there is no coverage for roof mounted air conditioner units.

Total scam.