TRANE, Mary Smith Customer Relations ripoff consumer rip-off fraud the business that doesnt give a dam dishonest ripoffs evil dirt bags false promises Tyler Texas

Dear Sir,

I am a former employee of Trane, and while I do not remember your specific case, I do believe in the product.

I, myself, have owned Trane products and have had great service out of them.

One thing that many consumers do not think about if something happens to an applied product, such as central heating and air conditioning equipment, is that there are other factors that may contribute to the failure, other than the product itself. Things such as utilities, especially if you live in an area where electrical current is not regulated well, may cause electrical components to fail. Various weather conditions, such as but not necessarily limited lightning, may also tend to cause problems. Further, proper installation/application of the product is critical to proper operation. The best product is no better than the worst if it is not applied or installed correctly.

This type of product is not something you simply plug in and turn on and it works. It takes quality equipment, proper installation by a qualified, properly licensed installer that assures refrigerant line sets, supply and return ducting are adequate to meet airflow requirements for the system, the equipment is sized properly for the structure it is being installed in, etc.

Preventive maintenace also must be performed, either by the equipment owner or by a licensed HVAC contractor, in order to keep the equipment operating as designed and help prevent pre-mature failure.

I have not worked for Trane since late 2005, and I now work for another HVAC manufacturer, but I felt after coming across your complaint that I should at least try to comment on some other issues that some folks may not think about when a failure on this type of equipment occurs. Maybe this will at least provide some food for thought before immediately blaming the equipment for the problem, which may or may not have been the root cause for your situation.